Shipping Policy

Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. You will be notified via email or phone if there is a significant delay in the shipment of your order.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time varies based on the shipping method selected and your location. We offer standard, expedited, and next-day shipping options where available.

Delivery Locations

We currently ship to addresses within United Kingdom and internationally to selected countries. Please contact us before placing an international order to confirm availability.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Skinary is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Skinary is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Missing or Delayed Shipments

If your shipment hasn’t arrived within the estimated delivery timeframe, please contact us with your order number, and we’ll investigate the issue with the carrier.

Contact Us

If you have any questions regarding shipping, please contact our support team at:
📧 Email: shop@skinary.co.uk
🌐 Website: www.skinary.co.uk